Returns Policy
At ZemDrops, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, please review our returns policy below.
1. Eligibility for Returns
- Standard Orders: You may return products purchased at full price within 30 days of receiving your order for a refund or exchange.
- Promotional Orders: Unfortunately, we do not offer refunds or exchanges for products purchased during promotions or with discount codes. This policy is in place to ensure fairness and consistency in our promotional offers.
2. Return Process
- Initiate a Return: To initiate a return, please contact our Customer Service team at contact@zemdrops.com with your order number and reason for the return. We will provide you with return instructions and a return authorization number if applicable.
- Return Shipping: You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received.
- Condition of Items: Returned items must be unused, in their original packaging, and in the same condition as when you received them. We reserve the right to refuse returns that do not meet these criteria.
3. Refunds and Exchanges
- Refunds: Refunds will be processed to the original payment method within 7-10 business days of receiving and inspecting the returned item. Please note that original shipping charges are non-refundable.
- Exchanges: If you prefer an exchange, please let us know in your return request. We will send out the replacement item as soon as we receive and process the returned product.
4. Defective or Incorrect Items
- Defective Products: If you receive a defective or incorrect product, please contact us immediately at contact@zemdrops.com. We will arrange for a replacement or refund, including return shipping costs if applicable.
5. Non-Returnable Items
- Final Sale Items: Items marked as final sale or purchased with promotional codes are not eligible for return, exchange, or refund.
6. Contact Us
If you have any questions or need assistance with your return, please contact our Customer Service team at:
ZemDrops
Email: contact@zemdrops.com
Website: www.zemdrops.com